Help Desk Rep

Company Name:
Requisition Number 14-0270
Post Date 6/4/2014
Title Help Desk Rep
City Flint
State MI
Description The Service Desk Representative will answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from end users experiencing problems with hardware, software, networking, and other computer-related technologies. We are looking for highly motivated individuals that possess excellent customer service skills and are able to communicate in both verbal and written mediums. The representative will be responsible for problem recognition, research, isolation, resolution and follow-up for routine end user problems, referring more complex problems to second level support, leadership or technical staff.
Associate's degree in Computer Science or related field, appropriate technical certifications, or equivalent experience preferred
Previous customer service experience preferred
Experience with applicable hardware, operating systems, and applications preferred
Prior experience in a healthcare related field helpful
Expertise with Windows and PC Software programs preferred
Strong analytical skills to think critically, assess input, and develop possible solutions required

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